Did you know that 85% of our success is attributed to our ability to effectively communicate and maintain healthy relationships? Interpersonal communication skills determine our success both personally and professionally. Unfortunately, unlike riding a bicycle, frequency of communication does not improve our ability. Each of us has a unique style in which we communicate. Successful interpersonal communication [...]
Leading in Turbulent Times: Strategies for leaders at every level
Our current business environment presents us with more complex challenges than ever before. Information overload, continuously changing technology, and the rapid pace of change have forced leaders to re-examine traditional approaches to leadership. What once worked to motivate, engage and inspire others has changed significantly. Because leaders are an organization’s biggest asset or greatest liability, [...]
Accountability in Action: Creating high-performing teams
If you seek an organization filled with high-performing, empowered individuals you must become skilled at understanding personal motivation, defining the attitudes and behaviors that are expected of top performers, and developing a system where people choose accountability. The only way to create an organizational culture where people are accountable for their actions is by clearly [...]
Leading Without Authority: Success strategies that get results
The greatest difference between leadership and management is that while management is denoted by title, leadership is an art that someone at any organizational level may demonstrate. Over 90% of leadership occurs from the middle, not the top of the organization. The difference between successful people and REALLY successful people is the ability to influence others [...]
The Art of Leadership: Unleashing your inner superhero
True leaders inspire, build trust, take personal responsibility, and act with integrity. Most people have a hard time defining the difference between leadership and management. The short answer? Management is something that comes from a promotion, while leadership is an art that must be practiced. Surprisingly, managers are often not an organizations’ key leaders. More [...]
Coaching for Performance: Secrets to employee engagement
The number one source of job dissatisfaction is an employee’s relationship with an immediate supervisor. The ability to effectively coach and develop employees is a major determinant of leadership success. This session will target specific skills, behaviors, and attitudes necessary for successful coaching. Participants will learn how to define and clarify expectations, give and receive [...]
Dealing with Difficult People: Keeping your cool in tough situations
Whether we are managing personal or professional relationships, we all deal with difficult people on a regular basis. While we can’t rid ourselves of these interactions completely, we can learn specific strategies, skills, behaviors, and attitudes that can help make them a whole lot easier. In this session participants will learn how to identify, understand [...]
Creating a Culture of Service: Building rapport with external and internal customers
What is it about companies like Zappos and Southwest Airlines that makes them so successful despite the fact they sell basically the same product as their competitors? Any business school case study will show that a culture of service is a critical defining factor of successful organizations, regardless of industry. Customer service isn’t always about outside [...]
Hiring & Managing by Design: Attracting and retaining “A” players
Have you ever hired someone who looked “great on paper” but didn’t meet your expectations? Have you ever wondered why some people seem more motivated than others? Beyond skills and abilities, there are intrinsic qualities that make people “A” players and smart organizations know how to look for them. In today’s competitive and economic environment, [...]
Effectively Managing Change: Pushing vs. leading through transition
There are two ways to manage change: you can either push people through the change, or you can lead them through the change. Smart leaders know that if your team can be a part of the process, the transition will be smoother. In order to effectively lead people through any change process, you need a [...]
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